Grading on a Curve

Following up on yesterday's post about Verizon's CEO's claims that its network problems are due to what he feels are unrealistic customer expectations, Vocal Laboratories has given Verizon an "A" in their quarterly report ranking cell phone customer satisfaction. Apparently the graders didn't spend much time in the San Francisco Bay Area — when I was in school an "A" meant "excellent", not "slightly less bad than everybody else".
via The Wireless Weblog
By Chris on April 21, 2005 9:34 AM |